Last year, my sister and I decided not to endure the bad service at Harvey Nichol’s cafe, Dundrum, and walked out before ordering. But we were back again recently, partly because Cafe Mimo is closed for renovations, partly because we liked the lo…
A terrible person did a terrible thing in a lovely restaurant, and I want to know what our lovely readers think about it. We’re in Runiccini, a gem of an Italian restaurant in Kilkenny (full review to follow). The service is impeccable and profes…
Smell this, he said, shoving a rancid dessert at my face. No doubt about it: the cake was gone off. The best before date, however, told a different story: it should be good for at least another week. Euro signs flashed in his eyes as he imagined a haul…
Just a quick note to say that, following a spectacularly poor performance from Diep’s Blackrock branch, they have redeemed themselves. Last week, Jean and I had a very enjoyable meal from the Ranelagh branch. The manager was genuinely apologetic …
A mad lady who was overcharged for her M&S sandwich gets the best compensation I can think of. Have a good weekend! Related posts:Your CheapEats Customer Service Charter A customer service crisis? Another tale of good customer service… at Cen…
Our pal Rosemary MacCabe, Irish Times journalist and fashion blogger, is looking for your advice. Thanks for the post Rosemary! Hi there! Seeing as I’ve stopped writing my own blog, I thought I’d send you a wee rant from an experience I ha…
During the last Dine In for Two for €12.50, I picked up a bottle of a good bottle of red, paella with delicious prawns, and a completely and utterly ridiculously delicious lemon drizzle traybake cake. I grabbed another bottle of wine on the way out, …
Bad service is endemic in Ireland, and there’s little or no agreed base line standards – until now. We’ve taken the best and most popular of your suggestions and used them to compile the CheapEats Customer Service Charter. We hope it …
We’ve been writing about customer service all week. I neglected to mention a gastropub where receiving any attention from the staff – to get menus, order, ask for water, or pay – was a real struggle. In one Dublin pub, the barman grun…
We’re joined today by Dermot Jewell of the Consumers Association of Ireland, who has kindly agreed to answer some questions on the rights and responsibilities of restaurant customers. Founded in 1966, the CAI is an independent, self-funded and no…
Mistakes happen. Human beings behave unpleasantly, and sometimes decent businesses have very off days. It’s how they deal with the fallout that determines whether or not the customer returns. Over a week ago, the local manager of a Diep takeaway …
Taking a break from the relentless recital of bad customer service, I thought I’d highlight some spots where I’ve had positive experiences. Although there’s a serious problem with customer service in too many Irish restaurants, I̵…
The service has never been great here. On our first visit the waiting staff, serving nobody in particular, seemed exceptionally busy, and a little bit scatterbrained. My sister Barbara had almost finished her (delicious) Chicken Schnitzel burger by the…
I’m a liar. I’m a misogynist. I’m repulsive. I’m invisible. And I like eating food off dirty tables. Actually, I’m none of those things, but that’s the way I’ve been treated in a series of Dublin restaurants an…
Back in early February, I ordered some flowers for a birthday and when given the choice between a “regular” and a “large” [...]
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Back in early February, I ordered some flowers for a birthday and when given the choice between a “regular” and a “large” [...]
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Gourmet burgers. Already, before I finish this sentence, one of two things is happening:
1. You’re suddenly feeling hungry, and juicy, or
2. You’re discovering that you have something called hackles, watching with a sense of distant horror …
The sign couldn’t have been clearer: the wine was reduced from €10.95 to €7.95. Handy, as I had exactly €10 and not a cent more to bring a bottle to dinner (luckily, Aldi had provided a free dessert).
I got to the counter in O’Brien&#…
We have regular whinges about bad customer service here at CheapEats, so it’s always nice when we can point out the good.
Last week, I spent four successive days swearing that I wouldn’t be hungover again until September (I was marking the …
I’m done with not complaining in restaurants. When the cream in a friend’s recent Irish coffee was horribly sour, she was reluctant to send it back – it was just so embarrassing. So I did it for her.
I thought I’d figured out the tric…
Last year, Jean posted a middling to bad review of Gotham Cafe on this site. Both of us were very impressed by Gotham’s response.
Almost immediately, the management got in touch with Jean and were very apologetic, inviting her back for another …
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Back in April, I wrote a post Business owners – know when to give up on customers? where I question whether or [...]
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Some friends and I had a strange experience in a restaurant recently, and I thought I’d mention it here to see if anyone else has come across this kind of thing. It was a Friday evening, and five us of were having dinner. As we were all 1) a …
Last year I thought it’d be a good idea to start to gather a listing of e-mail addresses for senior managers and [...]
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