Recently, I spent nearly an hour in one of the infamous O2 stores on Grafton Street in Dublin. My Nokia E51 had lost its mind, and I needed to get it repaired, or preferably a straight replacement.
After waiting in the queue they now get their customer…
It’s over a month now since I published details of a new initiative here on ValueIreland.com – emailtheceo.ie. This aims to create a listing of e-mail addresses for the CEOs and senior management of Irish companys so that consumers can esca…
Following on from this mornings post, I thought it worth a mention – if you do send me in the contact details of any CEOs or senior management for any Irish companies, I won’t reveal where I got this information from.
So, if you have these conta…
A few times now in the last couple of weeks I’ve written about my initiative to try to collect the contact e-mail addresses for the CEOs and senior management of Irish companies to be used in the case of a customer service emergency.
This resource, t…
I’ve written a couple of posts already about my initiative to create a listing of e-mail addresses for the CEOs and senior management of Irish companys so that consumers can escalate their customer service issues to them when they come to the end of …
Following on from my post recently about the use, or otherwise, of e-mailing a company CEO or senior management in order to escalate a customer complaint where that companies customer service team are not helping or responding, I thought I’d put this…
A number of ValueIreland.com readers over the years have criticised some of my responses to particular e-mails received from readers.
Take a situation where a consumer has gone as far as they can with a companies customer service, and where there’s n…
